You can drop off in-store during business hours—our team will take care of the rest.

If you prefer to mail your film, place your order online, then:

1. Pack rolls or disposable cameras in a padded mailer or small box.
2. Include your name, phone, and order # inside the package.
3. Ship with a trackable carrier.

Questions? Call (210) 377-3686 or email customerservice@digitalprolab.com.

We develop 35mm, 120, and 220 in C-41 and B&W process. For additional film types or process types, drop off in-store or contact the lab to discuss available options not listed online.

1. Keep rolls in canisters/sleeves; place together in a small zip bag to guard against moisture.
2. Use a padded mailer or small sturdy box; add cushion so nothing rattles.
3. Include your order #, name, and contact info inside; use a trackable carrier.

Yes. Choose the Disposable Camera option when ordering and send the entire camera.

• C-41 (process only): 2 business days
• C-41 (process + scan/print): typically 3–5 business days
• Black & White (process only): 10 business days
• Black & White (develop/scan/print): 14 business days
• Disposable cameras: typically 3–5 business days

Rush may be available depending on workload—please contact us to check.

When your scans are ready, you’ll receive an email from customerservice@digitalprolab.com with a download link (per roll). Our standard delivery format is JPEG. Need a different file type (e.g., TIFF) or WeTransfer? Let us know—additional time may apply.

Login to your dplfilm.com account and check Galleries for your uploaded scans.

• Check spam/promotions and search your inbox for “Digital Pro Lab”.
• Confirm the email on your order/account.
• Still missing? Contact us with your order # and we’ll resend the link.

Call (210) 377-3686 or email customerservice@digitalprolab.com.

Yes. Our standard scan is Medium at 2000×3000 @ 300dpi. You can upgrade to High at 4000×6000 @ 300dpi for larger output; this option is available at an additional cost. Choose the size that fits your needs when ordering.

We return negatives by default unless you tell us otherwise at checkout. For 35mm, choose 4-frame strips or long roll (uncut). For 120/220, long roll (uncut) is available; cut options aren’t offered.

Yes—add prints when ordering film processing, or order reprints & enlargements later from your scans/negatives. If you’re processing 35mm C-41 film, we encourage you to take advantage of our Film Lover's Special for the best deal!

We accept most major credit/debit cards and Apple Pay for online or in-store orders. Cash is also accepted for in-person payments. Full payment is required upfront before your order moves into processing.

We’ll email you as soon as the lab marks your order ready—please keep an eye on your inbox. For any questions, comments, or order-status help, call (210) 377-3686 or email customerservice@digitalprolab.com.

If a roll turns out blank after developing, we only charge the development cost. Any additional services on that roll (like scans or prints) are refunded, minus the development charge. We can’t offer free development, but we aim to be fair—please reach out and we’ll help.

Give us a call at (210) 377-3686, email customerservice@digitalprolab.com, or visit us in-store. We’re happy to accommodate unique requests when possible.